Wispy lash room policies

  • Patch tests

    A patch test can be done before the eyelash extensions treatment upon request, however please bare in mind that the results may not be accurate. The allergic reaction may still occur, even if the patch test results were negative. We advise to book the treatment few days before an important event, in case of an allergic reaction.

    Please remember that an allergic reaction is something you can develop at any point while having your lashes done.

  • Before your appointment

    -Contact lenses MUST BE removed during lash applications. Please bring a lens case to store your lenses in during your appointment. I advise to bring your glasses.

    -Please disclose any eye conditions, injuries, medications or treatments used on/in or affecting the eye area in advance.

    -Please arrive with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service

    -Do not drink any energy drinks that might affect your opportunity to relax during your appointment.

  • WLR STUDIO

    Due to working from a home studio, only the individual having the treatment is allowed in the room, and unfortunately there is no waiting area available therefore please arrive unaccompanied. This included specially children due to the work performed is very detail orientated and involves an extreme amount of concentration and focus.

  • CANCELLATION POLICY

    Your appointments are very important to WLR, it is time reserved especially for you, we understand that sometimes times adjustments are necessary, therefore we respectfully request at least 48 business hour’s notice for cancellations.  Since the service is reserved for you personally, if less than 24 business hours notice will result in a charge equal to 50% (which is paid when booking) of the reserved service amount.

  • RESULTS

    Individual results may vary and are dependant on the length/volume of your natural lashes and on the type of extension you choose to have applied.

  • Infills

    Maintain your extensions with infills every 2-3weeks.

    Book the time necessary according to your needs and wants, by understanding your desired outcome and how well your lashes have lasted.

    The longer the appointment=more lashes; however remembering that each individuals cycle is different and that lashes grow at different pace. This can be discussed with your lash artist for better understanding

  • Allergies

    If you experience an allergic reaction to any of the products used during a service, please contact us immediately for assistance in assessing the situation. If you’ve experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know before your appointment. A patch test can be administered prior to the appointment. Simply phone or email us with this request. *Refunds are not given for allergic reactions, however, we will remove the lashes free of charge. Eyelash adhesives contain cyanoacrylates. See our refund policy.

  • REFUND POLICY

    You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for services rendered. If you are unhappy with a service, you may contact us within 72hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.

  • PRICING POLICY

    All prices are subject to change. All product purchases are final; no exchanges or refunds.

  • AGE RESTRICTIONS

    Our minimum age requirement for services is 18 years of age.  

  • CONFIRMATION TEXT/EMAILS

    As a courtesy, we will text/email and to remind you of your appointment. You will get several alerts to keep you informed so you don’t forget your scheduled appointment.  This also helps in case you need to reschedule. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and cancellation fees.

  • AFTER HOURS APPOINTMENTS

    Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of our normal business hours. After hours appointments may be available on a case by case basis for an additional £30 fee. Please contact us directly to schedule your after hours appointment.


    For any questions please use the contact provided.